At Tyne Academy, safeguarding your privacy online is paramount, and we are dedicated to elucidating how we uphold this commitment.

What data do we gather?

We collect various pieces of information, including names, email addresses, postal addresses, and telephone numbers. These details are utilized to communicate with you regarding your inquiries or orders. We may gather data through several channels, such as:

• Forms for website contact and information requests
• Orders made on our website
• Telephone conversations
• Email exchanges
• Any other method of communication initiated by you

All personal data is securely stored in our database. You are entitled to request the information we hold, free of charge, but this must be done individually. We will not divulge any information until the requester’s identity has been verified and directly relates to the information sought.

Individual Rights

Individuals possess several rights concerning their information:

• The right to access the information we possess about them and to understand how we process it.
• In certain situations, the right to retract their consent to our processing of their information, which can be done at any time. We may continue processing their information if another legitimate reason exists (e.g., an ongoing support or service contract).
• The right to request rectification of their information if it’s inaccurate or incomplete.
• In certain circumstances, the right to request erasure of their information. We may retain their information if entitled or required to do so.
• The right to object to, and request restriction of, our processing of their information in certain circumstances. While there may be objections or requests for restriction, we reserve the right to continue processing their information and/or to decline such requests.

For more details on these rights, refer to: [link to relevant information].

Your Responsibility

You are responsible for ensuring the accuracy and currency of the information provided by you, individuals associated with you or your business, or provided on your behalf. Any changes should be promptly communicated to us.

Information Sharing

We do not sell or distribute your personal information to third parties. Additionally, we do not seek permission for such actions because we simply do not engage in them. Some of our products may involve third-party hosting or ordering, but we ensure these parties maintain the security of your information and refrain from its unauthorized use.

Third Parties

Depending on the product or service ordered, it may be necessary to share some information with our partner companies/organizations to process the order. However, we ensure that your data remains secure.

Security

All personal and credit card information is encrypted using Secure Sockets Layer (SSL) technology before transmission over the Internet. Credit card details are stored encrypted in a separate database, disconnected from our website database and inaccessible via the Internet. Credit card transactions are secured with a digital certificate, ensuring data confidentiality.

Use of Cookies

Cookies, small files transferred to your hard disk by many websites, enable them to personalize services based on your preferences. While you can configure your browser to reject cookies or provide warnings before accepting them, most parts of our site remain accessible even with cookies disabled. However, some site features may be restricted without cookies enabled.

How We Use Your Information

We utilize gathered information to better understand how our website is utilized, including which pages are visited, aiding us in improving the site’s functionality and user experience.